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Terms & Conditions

Effective Date: 12 December 2025

These Terms & Conditions (“Terms”) govern your access to and use of the websites, mobile applications, and services operated by SilkenAura Bodycon Fabric Ltd (“SilkenAura,” “we,” “our,” or “us”), including any products, content, tools, and related offerings (collectively, the “Services”).

By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.


1. Eligibility & Account Responsibility

1.1 Eligibility

You must be at least the minimum legal age in your jurisdiction to use our Services. If you are under the age of majority, you may only use the Services under the supervision and consent of a parent or legal guardian.

1.2 Account Creation

To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep your account information updated.

1.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You must notify us immediately if you suspect unauthorized access or misuse.


2. Use of Services

2.1 Permitted Use

You may use the Services only for lawful purposes and in accordance with these Terms.

2.2 Prohibited Conduct

You agree not to:

We may suspend or terminate access if we reasonably believe prohibited conduct has occurred.

2.3 Privacy & Data Processing

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and store your personal information.

By accessing or using the Services, you consent to our collection and processing of your information in accordance with our Privacy Policy and applicable privacy laws. If you do not consent, you must stop using the Services.

We may use cookies, analytics tools, and similar technologies to operate, improve, and secure the Services. You may be able to adjust certain settings through your browser or device, but disabling these features may affect functionality.

2.4 User Content & Community Features (If Applicable)

If the Services allow you to submit, upload, publish, or share any content (including reviews, comments, images, messages, or other materials) (“User Content”):

  1. You retain ownership of your User Content.
  2. You grant SilkenAura a worldwide, non-exclusive, royalty-free license to use, reproduce, display, distribute, modify, and publish your User Content solely for operating, promoting, and improving the Services.
  3. You represent and warrant that you have all rights necessary to submit the User Content and that it does not infringe third-party rights or violate any laws.
  4. We reserve the right (but are not obligated) to remove, restrict, or delete User Content at any time, with or without notice, if we believe it violates these Terms or may cause harm or legal risk.


3. Products, Orders & Transactions

3.1 Product Information

We strive to display accurate product descriptions, images, specifications, and pricing. However, product appearance may vary slightly due to manufacturing differences, lighting, photography, or screen settings.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product, update product information, or limit quantities without notice.

3.3 Pricing & Errors

Prices may change at any time. While we make reasonable efforts to ensure accuracy, errors may occur in pricing or product listings. If an error is identified, we reserve the right to correct it and cancel or refuse any order.

3.4 Order Acceptance

Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order at our discretion, including but not limited to orders affected by:

If we cancel an order after payment, we will issue a refund where applicable.

3.5 Payment Processing

Payments are processed through Stripe or other authorized payment processors. By purchasing through our Services, you agree to Stripe’s terms and policies and any applicable payment provider requirements.


4. Shipping & Delivery Policy (Shipping, Delivery & Risk)

4.1 Shipping Coverage

SilkenAura ships to eligible regions as shown during checkout. Shipping availability may vary depending on carrier service coverage, customs restrictions, and operational limitations.

4.2 Shipping Timeframes

Shipping and delivery timeframes shown in the Services are estimates only. Delivery may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, public holidays, and disruptions in logistics networks.

4.3 Shipping Rates

Shipping costs are displayed during checkout. Shipping fees may vary depending on destination, order weight, shipping method, and promotional campaigns.

4.4 Delivery Responsibility

You are responsible for providing accurate and complete shipping information. SilkenAura is not responsible for delivery failures caused by:

If an order is returned due to incorrect address details or delivery refusal, reshipping fees may apply.

4.5 Risk of Loss

Risk of loss transfers to you once the shipment has been handed over to the carrier, unless otherwise required by applicable law.

4.6 Customs, Duties & Taxes (International Orders)

If you place an order for delivery outside Canada, your shipment may be subject to import duties, taxes, customs fees, and additional charges imposed by your local government. These costs are your responsibility unless otherwise stated.

We are not responsible for delays, holds, confiscations, or return-to-sender actions caused by customs clearance or government processing.

4.7 Shipping Exceptions and Service Interruptions

SilkenAura may delay, cancel, or modify shipping services due to operational limitations, supply chain disruptions, force majeure events, or carrier restrictions.


5. Return, Refund & Chargeback Policy

5.1 No Standard Return Feature

SilkenAura does not provide an automated or standard return feature through the Services. Returns and refunds are not guaranteed and are handled only through customer support review.

5.2 Refund & Return Requests

If you wish to report an issue, request a return, or request a refund, you must contact SilkenAura Support at:

contact@silkenaura.ca

Requests must include:

5.3 Return Eligibility (Case-by-Case Review)

Return or refund eligibility is determined on a case-by-case basis based on:

SilkenAura reserves the right to refuse return or refund requests if the claim cannot be verified or if it falls outside applicable legal requirements.

5.4 Non-Returnable / Non-Refundable Cases

Unless required by law, SilkenAura may refuse returns or refunds for:

5.5 Return Instructions (If Approved)

If a return is approved, you must follow the exact return instructions provided by SilkenAura Support. Failure to follow instructions may result in denial or cancellation of the return/refund request.

5.6 Refund Processing

If a refund is approved:

5.7 Partial Refunds

SilkenAura may issue partial refunds where applicable, including but not limited to:

5.8 Chargebacks, Fraud, and Dispute Abuse

SilkenAura reserves the right to deny, limit, or reverse a refund request where permitted by law if we reasonably determine that:

If a chargeback is initiated without first contacting SilkenAura Support, we may:

5.9 Dispute Resolution Before Legal Action

Before initiating a legal dispute, chargeback, or claim, you agree to contact SilkenAura Support and allow at least 30 days for resolution attempts.

Nothing in this section limits any mandatory consumer rights applicable in your jurisdiction.


6. Account Deletion

6.1 User-Initiated Account Deletion

Users may delete their account at any time through the Services (where available) or by submitting a deletion request to SilkenAura Support.

Once an account deletion request is submitted and accepted:

You acknowledge that once deleted, your account and all associated information will no longer be accessible.

6.2 Restrictions on Account Deletion

You may not be able to delete your account if:

Once there are no active processing orders and no refunds pending or in progress, you may delete the account instantly.

SilkenAura may delay deletion only to the extent required to:

6.3 Effect of Account Deletion

Upon deletion, your personal information and account data described above will be permanently removed as set out in our Privacy Policy.


7. Order Cancellation

7.1 Order Cancellation

Order cancellation may not be available through the mobile application.

If you wish to cancel an order, you may:

SilkenAura may cancel an order at its discretion for reasons including product availability, payment issues, suspected fraud, or operational limitations.

7.2 Refund Initiation Following Cancellation

If an order is canceled by you or by SilkenAura, a refund request will be initiated where applicable and processed through our payment provider.

7.3 Refund Timing

Refund processing depends on your bank, card issuer, and payment provider. Once initiated, refunds may take 10–15 business days to appear in your account, and in some cases may take longer depending on the payment institution.


8. Intellectual Property

All content on the Services, including trademarks, product images, designs, logos, website/app content, and software, is owned by or licensed to SilkenAura and protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, resell, or exploit any content without written permission.


9. Third-Party Services

The Services may contain links to, or integrations with, third-party services (including payment processors and shipping partners). SilkenAura is not responsible for third-party content, services, practices, or policies.

Your use of third-party services is at your own risk and may be governed by third-party terms.


10. Termination & Suspension

We may suspend or terminate your access immediately and without notice if:

You may stop using the Services at any time and may request account deletion as described above.


10.1 Survival

Any provisions that by their nature should survive termination—including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute terms will survive termination and remain enforceable.


11. Disclaimers

To the maximum extent permitted by law:

Some jurisdictions may not allow certain disclaimers. In such cases, disclaimers apply only to the extent permitted by law.


12. Limitation of Liability

To the maximum extent permitted by law, SilkenAura and its affiliates, directors, officers, employees, and suppliers shall not be liable for:

If liability cannot be excluded, SilkenAura’s maximum aggregate liability will not exceed the total amount you paid to SilkenAura in the three (3) months preceding the claim, or CAD $100, whichever is greater.


13. Indemnification

You agree to defend, indemnify, and hold harmless SilkenAura and its affiliates, officers, employees, partners, and service providers from any claims, damages, losses, liabilities, and legal costs arising from:

14. Force Majeure

SilkenAura will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, labor strikes, customs delays, supply chain interruptions, government actions, internet or hosting failures, power outages, or shipping carrier disruptions.

If such events occur, we may suspend or limit Services or fulfillment without liability for the duration of the event.


15. Governing Law & Jurisdiction

These Terms are governed by the laws of Canada and the laws of the Province of British Columbia, without regard to conflict-of-law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively in the courts located in British Columbia, Canada, unless otherwise required by applicable consumer protection laws.


16. Changes to Terms

We may update these Terms periodically. Updated versions will be posted with a revised effective date. Continued use of the Services after updates constitutes acceptance of the revised Terms.


17. Electronic Communications & Notices

By using the Services, you consent to receiving electronic communications from SilkenAura, including account-related notices, receipts, order confirmations, and legal notices.

We may deliver notices via email, SMS, in-app notification, or by posting notices on the Services. Notices are considered delivered on the date they are sent or posted.


18. App Store Disclaimer (Mobile App Users)

If you access the Services through a mobile application downloaded from Apple’s App Store or Google Play:


19. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain valid and enforceable.


20. Entire Agreement

These Terms, together with any policies referenced (including the Privacy Policy), constitute the entire agreement between you and SilkenAura and supersede all prior agreements or communications.


21. Contact Information

SilkenAura Bodycon Fabric Ltd

Email: contact@silkenaura.ca

Website: https://silkenaura.ca